Which three contact information is provided in this report that can be used to identify issues?

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.

Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
A . Contacts %Abandoned
B . Contacts Redirected
C . Contacts Answered
D . Contacts Offered

View Answer

Answer: D