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What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log. What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?A . NgenB . SCC...
Which three statements regarding the Call by-Call report are true?
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call. Which three statements regarding the Call by-Call report are true? (Choose three.)A ....
Which three statements regarding the nslookup troubleshooting tool are true?
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly. Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)A . nslookup displays the fully-qualified Hostname and IP Address of the TargetB . Run nslookup from the Windows command...
If an application installation fails, which directory provides detailed logs on the installation failure?
The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file. If an application installation fails, which directory provides detailed logs on the installation failure?A . C: AvayaLogsSysopsMSiLogsB . C: AvayaLogsSysopsUniversalInstallC . C: AvayaLogsSysopsMSiLogsContactCenterManagerAdministrationD . C: AvayaLogsSysopsMSiLogsInstallLogsView AnswerAnswer: A Explanation:...
Which three settings are the recommended settings to provide optimum performance?
Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded. Which three settings are the recommended settings to provide optimum performance? (Choose three.)A . Single channelB . WAV PCM filesC . 16-bitD . Multiple channelsView AnswerAnswer: A,C Explanation: https://support.avaya.com/resources/sites/AVAYA/content/live/SOLUTIONS/307000/SOLN307565/en_US/ImplementingAndAdministering_AMS_7.7.pdf
Which Historical Report folder (category) should be examined?
A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties. Which Historical Report folder (category) should be examined?A . Contact SummaryB . ConfigurationC . Agent PerformanceD . Call-by-CallView AnswerAnswer: A
Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?
Refer to the Exhibit. Which communication protocol is used between the Avaya Aura® Session Manager (ASM) and the Avaya Aura® Contact Center (AACC)?A . AMLC . 323D . SIPE . TLSView AnswerAnswer: D
How can the Service Packs be installed using the Avaya Update Manager?
You want to install the Service Packs on Avaya Aura® Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website. How can the Service Packs be installed using...
The Alarm Monitor automatically starts when you log into which utility?
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer. The Alarm Monitor automatically starts when you log into which utility?A . Contact Center Manager UtilityB . Log Archiver UtilityC . Contact Center Server UtilityD . Process...
Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication?
On the Avaya Aura® Contact Center (AACC) server, under Apps > Certificate Manager > Security Configuration, the web Services Security Level is currently set to Security On. Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)A . Agent DesktopB . Database WebadminC . Outbound...
