Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

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Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
A . Agent Assist
B . Virtual Agent
C . Now Messenger
D . Connect Agent

Answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analytics-intelligence-reporting/virtual-agent-rn.html

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