As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A . A metric is a report gauge used on homepages to display real-time data
B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
Answer: C
Which one of the following statements is true about Column Context Menus?
A . It displays actions such as creating quick reports, configuring the list, and exporting data
B. It displays actions related to filtering options, assigning tags, and search
C. It displays actions related to viewing and filtering the entire list
D. It displays actions such as view form, view related task, and add relationship
Answer: A
In what order should filter elements be specified?
A . Field, Operator, then Value
B. Field, Operator, then Condition
C. Operator, Condition, then Value
D. Value, Operator, then Field
Answer: A
What information does the System Dictionary contain?
A . The human-readable labels and language settings
B. The definition for each table and column
C. The information on how tables relate to each other
D. The language dictionary used for spell checking
Answer: B
Where would you go in ServiceNow to order services and products offered by various departments?
A . Service Catalog
B. Self Service
C. Service Department
D. Customer Service
Answer: A
Which of the following statements is true when a new table is created by extending another table?
A . The new table archives the parent table and assumed its roles in the database
B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
Answer: C
A knowledge article must be which of the following states to display to a user?
A . Published
B. Drafted
C. Retired
D. Reviewed
Answer: A
What are the four knowledge workflows available in the ServiceNow base instance?
A . Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
B. Instant Publish: Immediately publishes a draft article without requiring an approval
C. Instant Retire: Immediately retires a published article without requiring an approval
D. Retire Knowledge: Moves a knowledge article to the retired state.
Answer: A
What module in the Service Catalog application does an Administrator access to begin creating a new item?
A . Maintain Categories
B. Maintain Items
C. Content Items
D. Items
Answer: B
UI Action can prompt that an Incident has been successfully submitted.
A . True
B. False
Answer: A