Which sequence of steps should a Consultant recommend to dispatch the Technician?

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer’s location to resolve the issue.

Which sequence of steps should a Consultant recommend to dispatch the Technician?
A . Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
B. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
D. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

View Answer

Answer: C

Explanation:

This is the recommended sequence of steps to dispatch a technician for a customer issue. A case is created to track the customer issue, a work order is created to track the work that needs to be done, a service appointment is created to schedule the work, and a service appointment is dispatched to assign it to a technician.

References: https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics/field_service_work_orders