Which Process or Function can help to alleviate some of this workload?

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users.

Which Process or Function can help to alleviate some of this workload?
A . Incident Management
B. Problem Management
C. Service Desk Service
D. Level Management

View Answer

Answer: C