What data is recorded when an incident is reported to the Service Desk?

What data is recorded when an incident is reported to the Service Desk?
A . the name of the person reporting the Incident
B. the name of the person handling the Problem
C. the name of the person who approves the Request for Change (RFC)
D. the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)

View Answer

Answer: A