Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement was missed?

A company has just finished the development work for a new software sales tracking application and is in the process of validating that the new application meets all of the acceptance criteria defined for the business requirements. During the validation process, a stakeholder discovers that the application does not provide the selection criteria needed to produce the sales volume reporting required by the company’s financial department. The business analyst for the project determines that the selection criteria needed was not specified in the system requirements or design specifications.

Which of the following tools and/or techniques might be used by the business analyst to determine how the selection criteria requirement was missed?
A . Cause and effect diagram, brainstorming, and/or the Five Whys
B . Root cause analysis, fishbone diagram, and/or the Five Whys
C . Scope modeling. Ishikawa diagram, and/or the Five Whys
D . Root cause analysis, problem tracking, and/or benchmarking

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Answer: B