Which call center feature can provide this capability?

A customer with multiple locations wants to effectively balance the call load among agents at the various sites.

Which call center feature can provide this capability?
A . Network Call Redirection (NCR)
B . Best service Routing (BSR)
C . Least Occupied Agent (LOA)
D . Business Advocate (BA)

View Answer

Answer: B

Explanation:

Reference: https://downloads.avaya.com/elmodocs2/comm_mgr/r3/pdfs/07_300301_1.pdf (114)