7492X Avaya Aura® Call Center Elite Support Exam exam is a hot Avaya certification exam, Exam4Training offers you the latest free online 7492X dumps to practice. You can get online training in the following questions, all these questions are verified by Avaya experts. If this exam changed, we will share new update questions.
In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)
A . UUI Treatment
B . Supplementary Service Protocol
C . BSR Available Agent strategy
D . BSR Application
Answer: A,C
The Status Poll VDN does not respond to a consider location vector command.
Which three reasons are causing this problem? (Choose three.)
A . The Incorrect Status Poll VDN is defined in HSR application form.
B . The Console Permission is NOT enabled.
C . The Route-pattern TSC settings has a setting = n.
D . The Interflow Vector Is not defined at the remote location.
E . The Status Poll VDN is using TAC Instead of aar analysis digits.
Answer: A,B,C
A customer reports that they received the message ‘Tserver Link Up’.
What should you advise them to do?
A . Connect the Tserver to establish the link between the Tserver and the Communication Manager
B . Check that the Tserver details are correct and AES Server is running
C . Check the License Director configuration and ensure that the service is running
D . Nothing. This is just a message indicating the specified link is established
Answer: B
Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
A . Interflow, Outflow, and 1st Available
B . Primary, Status poll, and Outflow
C . Status poll, Interflow, and 1st available
D . Primary, Status poll, and Interflow
Answer: D
Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?
A . Vmware
B . vCenter
C . Elite Multichannel
D . vSphere
Answer: B
Which three statements are true about virtual routing? (Choose three.)
A . CTI is a required component for multi-site configuration
B . Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
C . Virtual routing involves only contacts that are non-voice related such as email and chat
D . Virtual routing can be implemented in single-site or multi-site configuration
E . Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
Answer: B,C,E
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
A . The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
B . The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
C . The route-to number command in step 6 in New York is allowing calls to interflow to Denver
D . Step 8 in Denver should be a busy command
Answer: C
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A . It enables routing of calls to the agent that is most idle.
B . It dynamically matches a customer to an optimal agent.
C . It provides conditional routing of calls to agent queues.
D . It allows for dynamic reporting of call center activities in custom methods.
E . It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E
Explanation:
Explanation: Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78
A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?
A . Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop
B . Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop
C . No, the customer must use the TTrace application from another server
D . No, the customer must use the TTrace application on the server where it is running
Answer: B
Which operator of the SET command allows you to check number validation in dialed strings using Luhn’s algorithm?
A . MOD10
B . ADD
C . CATR
D . SEL
Answer: A