When developing an IT training plan, which of the following is the BEST way to ensure that resource skills requirements are identified?

When developing an IT training plan, which of the following is the BEST way to ensure that resource skills requirements are identified?
A . Extract training requirements from deficiencies reported in customer service satisfaction surveys.
B . Ask managers to determine IT training requirements annually.
C . Determine training needs based on the capabilities to support the IT strategy.
D . Survey employees for IT skills requirements based upon technology trends.

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Answer: C