The board and senior management of a new enterprise recently met to formalize an IT governance framework.

The board and senior management of a new enterprise recently met to formalize an IT governance framework.

The board of directors’ FIRST step in implementing IT governance is to ensure that:
A . an IT balanced scorecard is implemented.
B . a portfolio of IT-enabled investments is developed.
C . IT roles and responsibilities are established.
D . IT policies and procedures are defined.

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Answer: C