What should you do?

You manage Dynamics 365 for Customer Service.

You need to configure automatic case creation for emails received by customers who have a support contract.

What should you do?
A . Configure service level agreements to be on hold until a call can be made to the customer.
B . Create an automatic record creation and update rule. Set the source type to email. Configure the rule to send automatic email responses to customers when records are created.
C . Create an automatic record creation and update rule. Set the source type to service activity. Configure the rule to send automatic email responses to customers when records are created.
D . Create an automatic record creation and update rule. Set the source type to email. If a valid entitlement exists, configure the rule to create a case.

View Answer

Answer: D