What should you do?

You need to configure the system to notify managers about unhappy patients.

What should you do?
A . Configure Omnichannel Insights.
B. Set a routing rule for escalations.
C. Change the value of the Monitor real-time customer sentiment option to Yes.

View Answer

Answer: C

Explanation:

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-monitor-real-time-customer-sentimentsessions