What should you do?

You need to set up the analytics functionality. What should you do?A . Select the System Management menus and configure them in the settings. B. Connect the data through Dynamics 365 Customer Service to Dynamics 365 Customer Service Insights. C. Connect the data through Dynamics 365 Customer Service Insights to Dynamics 365 Customer Service....

What should you do?

A company is implementing Omnichannel for Customer Service. The company separates agents into teams for billing, new product inquiries, support, and warranty. The new product team currently handles text messages, emails, and live chats from the company website. The company plans to release a new product. Before the new product launch, the company wants...

What should you configure?

You need to configure the system to meet the three-day and seven-day timeframes. What should you configure? A. Entitlement conditions B. Workflows C. Power Automate D. Service Level Agreement conditions View Answer Answer: D Explanation: Cases that come in as phone calls must be resolved with seven business days. Cases that come in as...

Which options should you configure?

HOTSPOT A company uses Dynamics 365 Customer Service. The company purchases Omnichannel for Customer Service. The company wants the following requirements implemented without the need to license additional software: ✑ The system must automatically ask questions before the chat begins. ✑ Credit card information that a customer enters in a chat must not be...