What should you do?

You need to ensure that technicians who respond to service requests have a proficiency of at least good.

What should you do?
A . Create a new resource type and manually assign delivery people who meet the criteria.
B . Create a new team and manually assign delivery people who meet the criteria.
C . Filter the schedule board by characteristics.
D . Create a resource role. Add skill and proficiency requirements.

View Answer

Answer: C

Explanation:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-characteristics