What should the administrator recommend?

Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.

What should the administrator recommend?
A . SMS Response
B . Web-to-Case
C . Email-to-Case
D . Omni-Channel

View Answer

Answer: B

Explanation:

Web-to-Case allows you to create cases from a form on your website.

Reference: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5