What Now Create assets do you recommend they review, to prepare?

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)
A .  Service Catalog and Request Mgmt – Workshop Preparation Guide
B. Service Catalog and Request Mgmt – Process Guide
C. IT Service Management – Typical Challenges and Remediation
D. ITSM – Business Outcomes and Corresponding KPIs

View Answer

Answer: AB