What are disadvantages of this approach?

exams CIS-ITSM V1 CIS-ITSM exam 0 Comments

Category and Subcategory values can be set manually on the Incident form.

What are disadvantages of this approach? (Choose two.)
A . Too many options may confuse users and increase mis-categorization
B. Choices have no additional metadata to drive process
C. It is difficult to implement
D. It is not part of the baseline instance

Answer: AB