What feature would you use, to satisfy this requirement?

Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers.

What feature would you use, to satisfy this requirement?
A .  Internal/External Highlighting
B. Search as User
C. Show User Viewable
D. User Only View

View Answer

Answer: B