The Pizza Company hired Consultancy Firm X to design a new ‘Customer Order Taking’ process.

The Pizza Company hired Consultancy Firm X to design a new ‘Customer Order Taking’ process.

The first activity of the BPM consultant should be to:
A . Collect the performance data of the actual process
B . Ensure that IT will not influence the initiative
C . Build and submit a project plan
D . Understand the objectives of the sponsor

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Answer: D