Pizza Co. hired Trisotech to design a new "Customer Order Taking" process. The first activity of the BPM consultant should be to…

Pizza Co. hired Trisotech to design a new "Customer Order Taking" process. The first activity of the BPM consultant should be to…
A . Understand the objectives of the sponsor.
B . Collect the performance data of the actual process.
C . Ensure that IT will not influence the initiative.
D . Build and submit a project plan.

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Answer: A