Which benefits are included in HP Services value proposition for the channel partners?
A . Extend market reach; Maximize profitability; Strengthen customer relationships
B . Build customer relationships; Maximize profitability; Reward growth
C . Build revenue; Differentiate yourself; Sell more
D . Extend market reach; Grow profits; Gain recognition
Answer: B
Which tool allows you to check the specifics of the warranty on your customer’s purchased hardware?
A . HP Cross Sell Solution
B . HP Sales Central
C . HP Support Center
D . HP Cirrus
Answer: B
How do HP Services help customers save money and simplify processes? (Select two.)
A . They cover 80% of out-of-warranty repairs.
B . They provide free delivery.
C . They cover in-warranty devices from non-HP brands.
D . They limit unexpected costs.
E . They enable customers to concentrate on core business activities.
Answer: B,E
Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy? (Select two.)
A . They need to increase security for sensitive data.
B . They need IT resources focused on innovation.
C . They need to get reports about their IT performance environment.
D . They need to shift the IT focus/time from deployment tasks to core business activities.
E . They need to standardize IT implementations (global/multi-national, multi-location).
Answer: A,B
Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
• Meeting environmental policies when disposing of the aging PCs
• Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?
A . Installation services + Labeling and Tagging + Data and Device Security
B . Next Business Day onsite + Labeling and Tagging
C . Deinstallation + Image load + Installation services
D . Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
Answer: D
Which types of HP Services contracts are available to your customers? (Select two.)
A . Adjustable
B . Transactional
C . Standard
D . Durational
E . Custom
Answer: B,D
What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?
A . Defective Media Retention
B . HP base warranty
C . HP Services offerings within the Deploy stage
D . Offsite Repair
Answer: A
Which statement is true about the current market trends?
A . Professional and personal lives are becoming more separate.
B . IT wants greater flexibility to purchase the latest technologies.
C . The workforce has increasing expectations for productivity.
D . Onsite workplaces are becoming obsolete.
Answer: D
Which statement is true about HP Care Pack Central? (Select two.)
A . It enables you to view recommended Care Packs and supporting information.
B . It helps you quickly identify eligible Care Packs for an HP hardware product.
C . It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
D . It helps customers find discounts on hardware they plan to purchase.
Answer: B,C
Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
A . HP Services removes the burden on your IT team so they can focus on the core business tasks.
B . HP Services allows you to avoid unexpected costs after the base warranty expires.
C . HP products are less likely to need repairs if HP professionals are monitoring them.
D . Replacement of HP products costs less if customers only use HP devices.
E . HP Services makes it so you do not have to worry about access to spare parts.
Answer: B,D,E