- All Exams Instant Download
Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?
Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?A . It is not anchored on the Avaya Aura® Media Server. B. It is anchored on the Avaya Aura® Media Server if using SIP agent. C....
Which three statements about Avaya Breeze ™ with WebRTC Snap-in are true? (Choose three.)
Which three statements about Avaya Breeze ™ with WebRTC Snap-in are true? (Choose three.)A . WebRTC uses a STUN/TURN server to relay WebRTC media from the public network through to the Avaya Aura® Media Server (AAMS). B. WebRTC and Presence Services Snap-ins can co-reside on a General Purpose Cluster. C....
Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?
Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)? A. WCF B. ASAI/TSAPI C. DMCC/TSAPI D. TR87View AnswerAnswer: B Explanation: Reference: https://www.avayA.com/en/documents/avaya-aura-application-enablementservices---uc4303.pdf
Which three statements are true about Avaya Aura® Messaging (AAM)? (Choose three.)
Which three statements are true about Avaya Aura® Messaging (AAM)? (Choose three.)A . 20 Voice Ports are always reserved for retrieving messages. B. AAM can run on Avaya-provided hardware that runs Linux® and Avaya Aura® System Platform, or VMware in a virtualized environment. C. You can choose to use the...
What is the way to check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?
What is the way to check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?A . Using Avaya Aura® System Manager (SMGR) Navigate to Elements > Engagement Development Platform > Server Administration, and read the Version displayed. B. Using Avaya Aura® System Manager (SMGR) Navigate to Elements...
Which Discipline in 8D Methodology describes the action of the Network Administrator?
A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past. Which Discipline in 8D Methodology describes the action of the Network Administrator?A . D4 B. D3 C. D2 D....
What needs to be changed in SBCE to make this happen?
Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers. What needs to be changed in SBCE to make this happen?A . In SBCE GUI, navigate to...
How can this problem be fixed?
When a customer calls voicemail to retrieve their messages they hear “Hello, to access your mailbox…” instead of the users named followed by “please enter your password…”. After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura® Messaging (AAM) is not able to identify...
Which two methods can be used to determine the status of the Switch/CTI Link between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)? (Choose two.)
Which two methods can be used to determine the status of the Switch/CTI Link between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)? (Choose two.)A . Observe the AES Alarm Report. B. Run an ASAI test on AES. C. Observe the CM dashboard. D. Observe the...
Which SIP message is sent by Avaya Aura® Communication Manager (CM) to AAM to initiate the shuffle?
After Avaya Aura® Messaging (AAM) answers a call Avaya Aura® Communication Manager (CM) will initiate a shuffle of the media path if possible to establish a direct media path between the IP endpoint and AAM. Which SIP message is sent by Avaya Aura® Communication Manager (CM) to AAM to initiate...
