Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?

Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?

A. WCF

B. ASAI/TSAPI

C. DMCC/TSAPI

D. TR87

View Answer

Answer:   B

Explanation:

Reference: https://www.avayA.com/en/documents/avaya-aura-application-enablement­services—uc4303.pdf