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In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)A . Treat the call with Dialed Number Default Label.B . Queue the call and play a message, then release the call.C . Treat the call with...
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)A . Cisco Unified CCE supports only one agent ACD line on the IP phone.B . The ACD line on the IP phone may have voicemail or call...
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)A . digital certificateB . certificate authority certificateC . domain validation certificateD . self-signed certificateE . root certificateView...
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)A . transfer call routing from agent to agentB . CTI data on Cisco Agent Desktop screen popC . Courtesy CallbackD . Cisco Mobile AgentsE . Cisco Extension...
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?A . CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML GatewayB . CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type...
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?A . AESB . SHAC . MD5D . TLSView AnswerAnswer: C
Which type of MTP is supported with Cisco Unified Mobile Agent?
Which type of MTP is supported with Cisco Unified Mobile Agent?A . MTP Pass-ThroughB . MTP No Pass-ThroughC . MTP Pass-AroundD . MTP No Pass-AroundView AnswerAnswer: B
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)A . SIP REFER label and SigDigitsB . SIP REFER with ICM router requeryC . SIP REFER with ICM script Send To VRU nodeD . SIP REFER with custom...
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?A . replaces header scriptB . normalization scriptC . association scriptD . transformation scriptView AnswerAnswer: B
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?A . pending contacts, callbacks, retriesB . callbacks, retries, pending contactsC . retries, callbacks, pending contactsD . pending contacts, pending callbacks,...
