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Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)A . SIP REFER label and SigDigitsB . SIP REFER with ICM router requeryC . SIP REFER with ICM script Send To VRU nodeD . SIP REFER with custom...
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)A . Cisco Unified CVP Call StudioB . Cisco Unified CVP VXML ServerC . Cisco Unified CVP reporting serverD . load balancerE . ingress voice gatewayF . egress voice gatewayG . VRU peripheral gatewayView...
In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?
Refer to the exhibit. In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?A . the local CTI port dialed numberB . the remote CTI port dialed numberC . agent PSTN number (accessible from CUCM/GW)D . agent...
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)A . An additional voice gateway is required for Silent Monitoring.B . They extend and connect.C . They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.D . They are limited only to PSTN phones and mobile...
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)A . Treat the call with Dialed Number Default Label.B . Queue the call and play a message, then release the call.C . Treat the call with...
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?A . Boolean or proficiencyB . string or integerC . Boolean or integerD . proficiency or arrayView AnswerAnswer: A
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)A . Silent Monitor inbound voice callsB . secure communication using flow around modeC . NAT for address hidingD . normalize SIP messages using SIP profilesE . record...
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)A . Cisco Unified CVP Call StudioB . Cisco Unified CVP VXML ServerC . Cisco Unified CVP reporting serverD . load balancerE . ingress voice gatewayF . egress voice gatewayG . VRU peripheral gatewayView...
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?A . configuration requestsB . skill group dataC . routing and DMP control trafficD . Real-Time MonitoringView AnswerAnswer: C
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)A . SIP call control messagesB . routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)C . service...
