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Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)A . basic call control (answer, hold, retrieve, end, and make call)B . advanced call control (consultation, transfer after consult, conference after consult)C . agent historical reportsD . ready and login reason codesE . phonebooks and workflowsF...
Which type of MTP is supported with Cisco Unified Mobile Agent?
Which type of MTP is supported with Cisco Unified Mobile Agent?A . MTP Pass-ThroughB . MTP No Pass-ThroughC . MTP Pass-AroundD . MTP No Pass-AroundView AnswerAnswer: B
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)
Which two statements about Cisco Unified Mobile Agents are true? (Choose two.)A . An additional voice gateway is required for Silent Monitoring.B . They extend and connect.C . They perform call control features (example: Hold/Conference/Transfer) only from the agent desktop.D . They are limited only to PSTN phones and mobile...
