When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?A . CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML GatewayB . CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type...

March 19, 2019 No Comments READ MORE +

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)A . Silent Monitor inbound voice callsB . secure communication using flow around modeC . NAT for address hidingD . normalize SIP messages using SIP profilesE . record...

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In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?A . pending contacts, callbacks, retriesB . callbacks, retries, pending contactsC . retries, callbacks, pending contactsD . pending contacts, pending callbacks,...

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Which type of MTP is supported with Cisco Unified Mobile Agent?

Which type of MTP is supported with Cisco Unified Mobile Agent?A . MTP Pass-ThroughB . MTP No Pass-ThroughC . MTP Pass-AroundD . MTP No Pass-AroundView AnswerAnswer: B

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Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)A . Cisco Unified CCE supports only one agent ACD line on the IP phone.B . The ACD line on the IP phone may have voicemail or call...

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In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)A . administration serverB . real-time data serverC . analytical serverD . recording serverE . static serverF . performance serverView AnswerAnswer: A,B

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How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?A . AESB . SHAC . MD5D . TLSView AnswerAnswer: C

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Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)A . Silent Monitor inbound voice callsB . secure communication using flow around modeC . NAT for address hidingD . normalize SIP messages using SIP profilesE . record...

February 23, 2019 No Comments READ MORE +

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?A . AESB . SHAC . MD5D . TLSView AnswerAnswer: C

February 17, 2019 No Comments READ MORE +

Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)

Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)A . Cisco Unified CVP Call StudioB . Cisco Unified CVP VXML ServerC . Cisco Unified CVP reporting serverD . load balancerE . ingress voice gatewayF . egress voice gatewayG . VRU peripheral gatewayView...

February 16, 2019 No Comments READ MORE +