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How many Workflows are supported by Finesse?
How many Workflows are supported by Finesse?A . up to 20 Workflows with 5 per Team B. up to 100 Workflows with 5 per Team C. up to 100 Workflows with 20 per Team D. up to 200 Workflows with 20 per TeamView AnswerAnswer: C
Which configuration by an administrator in Agent Desk Settings allows this action?
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?A . Wrap-up on Incoming, set to Required B. Enable "Require Logout Reason" C. Enable "Require Idle Reason" D. Wrap-up on...
What is the maximum number of attributes that can be assigned to an Agent?
What is the maximum number of attributes that can be assigned to an Agent?A . 40 B. 50 C. 200 D. 500View AnswerAnswer: B
How can the Extension Mobility feature be described?
How can the Extension Mobility feature be described?A . As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent. B. As part of the configuration, both device profiles and phones need to be added to the pg...
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?A . CCE Admin page B. Domain Manager C. Active Directory D. Configuration ManagerView AnswerAnswer: C
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)A . Report Designer B. Dashboard Administrator C. Security Administrator D. Report Definition Designer E. Security Configuration DesignerView AnswerAnswer: A, D
Which variable remains available to all scripts in the system until reset?
Which variable remains available to all scripts in the system until reset?A . Caller Entered digits B. Call variable C. User variable D. Peripheral variableView AnswerAnswer: C
Which .bat file displays the status of the VXML server and the applications running?
Which .bat file displays the status of the VXML server and the applications running?A . ResumeApp.bat B. Stalus.bat C. Update.bat D. Deploy.batView AnswerAnswer: B
Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?
Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG...
What value is used for Variable REQUERY_NO ANSWER?
What value is used for Variable REQUERY_NO ANSWER?A . 1 B. 2 C. 3 D. 4View AnswerAnswer: C
