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How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?A . the number of calls the agent has taken B. the Weight of the attribute C. the agent with the Most Attributes D. Longest AvailableView AnswerAnswer: C
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)A . access a database and provide the caller with all the needed information to complete the transaction (Self Service) B. TCP/IP connections through the network C. reporting D. heartbeat mechanism between Contact Center...
What is the maximum number of attributes that can be assigned to an Agent?
What is the maximum number of attributes that can be assigned to an Agent?A . 40 B. 50 C. 200 D. 500View AnswerAnswer: D
How many Workflows are supported by Finesse?
How many Workflows are supported by Finesse?A . up to 20 Workflows with 5 per Team B. up to 100 Workflows with 5 per Team C. up to 100 Workflows with 20 per Team D. up to 200 Workflows with 20 per TeamView AnswerAnswer: A
Which two steps are required to configure a Supervisor? (Choose two.)
Which two steps are required to configure a Supervisor? (Choose two.)A . assign the Supervisor to only one Team B. assign the Supervisor to a Skill Group and Precision Queue C. make sure the Supervisor has an Active Directory Account D. ensure that "Is Supervisor" is checked E. assign the...
Which configuration by an administrator in Agent Desk Settings allows this action?
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?A . Wrap-up on Incoming, set to Required B. Enable "Require Logout Reason" C. Enable "Require Idle Reason" D. Wrap-up on...
Which two types of scripts can be created with the Script Editor? (Choose two.)
Which two types of scripts can be created with the Script Editor? (Choose two.)A . Call Flow and Call Control Scripts B. Call Studio Scripts C. Routing Scripts D. Tenant Scripts E. Administrative ScriptsView AnswerAnswer: B,E
How are additional ICM Tools added?
How are additional ICM Tools added?A . Script Editor is available in the PG and ICM Router server. B. PG Server node will add the additional tools provided in the Administration Tools folder. C. Admin Server node will add the additional tools provided in the Administration Tools folder. D. The...
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)A . Report Designer B. Dashboard Administrator C. Security Administrator D. Report Definition Designer E. Security Configuration DesignerView AnswerAnswer: C,D
How can the Extension Mobility feature be described?
How can the Extension Mobility feature be described?A . As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent. B. As part of the configuration, both device profiles and phones need to be added to the pg...
