- All Exams Instant Download
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)A . The voice gateway may modify the digits presented to downstream devices. B. The voice gateway provides IVR functionality in a Contact Center deployment. C. The PSTN is responsible for delivering...
Which two steps are required to configure a Supervisor? (Choose two.)
Which two steps are required to configure a Supervisor? (Choose two.)A . assign the Supervisor to only one Team B. assign the Supervisor to a Skill Group and Precision Queue C. make sure the Supervisor has an Active Directory Account D. ensure that "Is Supervisor" is checked E. assign the...
How does CUCM function in CCE?
How does CUCM function in CCE?A . Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE. B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy...
Which two types of scripts can be created with the Script Editor? (Choose two.)
Which two types of scripts can be created with the Script Editor? (Choose two.)A . Call Flow and Call Control Scripts B. Call Studio Scripts C. Routing Scripts D. Tenant Scripts E. Administrative ScriptsView AnswerAnswer: C, E
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?A . ICM sends an Agent Label, which prompts a command to CVP. B. ICM responds to the Route Request by running a Routing Script. C. ICM responds to the Route Request by running an Administrative...
How are additional ICM Tools added?
How are additional ICM Tools added?A . Script Editor is available in the PG and ICM Router server. B. PG Server node will add the additional tools provided in the Administration Tools folder. C. Admin Server node will add the additional tools provided in the Administration Tools folder. D. The...
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?A . ICM responds to the Route Request by running a Routing Script. B. CVP delivers a Route Request to the ICM Central Controller. C. CVP establishes an HTTP...
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)A . access a database and provide the caller with all the needed information to complete the transaction (Self Service) B. TCP/IP connections through the network C. reporting D. heartbeat mechanism between Contact Center...
Which two servers can be accessed from the Web Administration tool? (Choose two.)
Which two servers can be accessed from the Web Administration tool? (Choose two.)A . Rogger B. PG C. DCCMP D. CVP E. FinesseView AnswerAnswer: D, E
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?A . the number of calls the agent has taken B. the Weight of the attribute C. the agent with the Most Attributes D. Longest AvailableView AnswerAnswer: C
