Which configuration by an administrator in Agent Desk Settings allows this action?

exams 500-442 V1 500-442 exam 0 Comments

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.

Which configuration by an administrator in Agent Desk Settings allows this action?
A . Wrap-up on Incoming, set to Required
B. Enable "Require Logout Reason"
C. Enable "Require Idle Reason"
D. Wrap-up on Outgoing, set to Required

Answer: C