ServiceNow CIS-HAM Certified Implementation Specialist – Hardware Asset Management Online Training
ServiceNow CIS-HAM Online Training
The questions for CIS-HAM were last updated at Aug 09,2025.
- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Aug 09,2025
Which applications are required to perform a blind audit of your asset inventory?
- A . Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- B . Hardware Asset Management (HAM) and Software Asset Management (SAM)
- C . ITSM Asset Management and ServiceNow My Assets mobile app
- D . ITSM Asset Management and ServiceNow Agent mobile app
- E . Hardware Asset Management (HAM) and ServiceNow Agent mobile app
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
- A . cmdb_model_category
- B . alm_hardware
- C . No migration is required
- D . alm_asset
What are the three types of catalogs in ServiceNow? (Choose three)
- A . Product Catalog
- B . Consumable Catalog
- C . Asset Catalog
- D . Vendor Catalog
- E . Service Catalog
Which of the following are functions of the model category? (Choose two)
- A . Model categories group consumables in the Product Catalog
- B . Model categories determine when to create assets from configuration items (Cls)
- C . Model categories group related assets in the Service Catalog
- D . Model categories provide the link between configuration management and asset management
- E . Model categories provide the link between procurement management and asset management
What is the process of restructuring data to maintain consistency?
- A . Integration
- B . Normalization
- C . Discovery
- D . Service Mapping
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
- A . Name, Asset tracking unit, Model number
- B . Name, Manufacturer, Model number
- C . Asset tracking unit, Manufacturer, Model category
- D . Asset tracking unit, Manufacturer, Model number
- E . Name, Device type, Model category
How does an end user determine what consumables they have consumed?
- A . Navigate to Self-Service > My Consumables
- B . Navigate to Self-Service > My Assets
- C . Navigate to Asset > Hardware Asset Dashboard
- D . Navigate to Self-Service > My Hardware Asset Dashboard
What is the default display name for an asset?
- A . An automatically generated combination of serial number and model category
- B . An automatically generated combination of asset tag and model
- C . An automatically generated combination of serial number and model
- D . An automatically generated combination of asset tag and model category
What is the name of the scheduled job that generates expense lines based on rate cards?
- A . Process Daily Costs
- B . Process FM Costs
- C . Process Daily Allocations
- D . Process Expense Allocations
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three)
- A . Integrates with business services via the Service Catalog from request through to disposal
- B . Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
- C . Provides input into, aligns with, and follows corporate governance
- D . Improves application privacy and security adherence
- E . Leverages Service Mapping to predict service impact
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