ServiceNow CIS-PPM Certified Implementation Specialist - Project Portfolio Management Online Training

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1. Which of the following checks to see if the assessable record exists for the demand and creates an assessable record if none exists?

Validate Assessment Metrics for Demand

Auto Business Rule for Assessments

Update Demand State

Create OnDemand Assessment

2. Projects and which other artifact can be linked to either a program, a portfolio, both, or neither.

Demands

Test Cases

Resources

Stories

3. If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning Workbench by navigating to which of the following? (Choose two.)

Project module

Program Workbench

Portfolio Planning related link

Portfolio Planning Workbench module

4. When creating a resource plan within a demand, how are the default dates on a resource plan determined?

From demand start date and due date

Resource plan(s) cannot be created from demand

Using demand created date

From portfolio date

5. A customer requires five (5) teamspaces to support different departments.

What should you do?

Enable the teamspace property.

Contact the Account Representative to activate the teamspaces.

Activate via each teamspace plugin.

Use UI Policies and Business Rules to enable teamspaces.

6. When setting-up a program, planned ROI% is calculated based on: (Choose two.)

Values in the NPV field.

Values in the Planned cost field.

Values in the Planned return field.

Values in the Budgeted cost field.

7. Which plugin provides a layer of artificial intelligence that empowers features and capabilities across applications to provide better work experiences?

Strategic Spend Tracking for PPM [sn_ppm_sst]

Scenario Planning for PPM [sn_pw_scenario]

Predictive Intelligence for PPM [com.snc.ppm_ml]

PPM Standard [com.snc.financial_planning_pmo]

8. To use the Time Sheet dashboard, what plugin must be installed?

Common ITSM Service Portal Application Components (com.snc.app_common.service_portal)

Employee Service Center (com.sn_hr_service_portal)

Knowledge Management C Service Portal (com.snc.knowledge_serviceportal)

Performance Analytics C Content Pack C PPM Standard plugin (com.snc.pa.pmo_dashboards)

9. Where do you define ‘Roles’ requested via resource plans?

Resource roles under resource management.

No need to define it differently, they are same are system roles

Under skill management modules

Roles under system security

10. Plugins may be added to the base platform in one of the following ways: (Choose three.)

Activated by an admin (not by default).

Activated by an it_portfolio_manager.

Requested from ServiceNow.

Activated by default in the base ServiceNow system.

Activated by an it_pps_admin.

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11. What does the project status report allow project managers to do? (Choose two.)

View the project Gantt chart

View the WBS

Show historical trend of project KPI’s

Print as a PDF attachment

12. How does a project manager request a change to a resource plan in the requested state?

Use notes on resource plan.

Email resource user.

Request change on resource plan

Email resource manager

13. In which table can you find cost information for a specific fiscal period?

cost_plan

expense_line

cost_plan_breakdown

pm_project

14. What is the default schedule for a project?

8-hour workday (from 8 to 12 and 1 to 5).

8-hour workday (from 9 to 12 and 1 to 6).

9-hour workday (from 8 to 12 and from 1 to 5).

8-hour workday (from 9 to 5).

15. The PPM Standard plugin enables an it_project_manager to perform the following activities: (Choose three.)

Determine overall project cost requirements

Configure cost type definition

Define target for the portfolio

Establish resource requirements and track costs.

Track actual amount spent compared to an approved budget.

16. When a time card is approved, the actual time is stored in which two tables? (Choose two.)

Project Time table

Resource Allocation Daily table

Resource Event table

Resource Aggregate tables (Daily, Weekly, and Monthly)

17. Which of the following roles can access the project administration application?

it_project_user.

it_pps_admin.

it_project_manager.

timecard_admin.

18. The Project Portfolio Management application supports domain separation at this level:

Level 3 C Tenant self-managed configuration

Level 1 C Tenant data management

Level 2 C Tenant process management

Data only

19. The hourly rate is derived from the resource rate on the resource plan, if this option is selected.

Rate override

Labor rate card

Rate model

Planned cost

20. Which role can configure the parameters of the demand workbench that is provided with the base system?

All roles.

it_project_manager

it_pps_admin.

business_stakeholder.

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