ServiceNow CIS-FSM ServiceNow Certification Implementation Specialist – Field Service Management Online Training

As you know ServiceNow CIS-FSM exam is one of the most challenging exams in the IT industry. The CIS-FSM exam requires a lot of ServiceNow CIS-FSM ServiceNow Certification Implementation Specialist – Field Service Management Online Training to earn a good passing score in the CIS-FSM ServiceNow Certification Implementation Specialist – Field Service Management exam. Exam4Training established a team of highly qualified professionals on this subject to create the best ServiceNow CIS-FSM ServiceNow Certification Implementation Specialist – Field Service Management Online Training for their clients. ServiceNow CIS-FSM ServiceNow Certification Implementation Specialist – Field Service Management Online Training they provide for the Certified Implementation Specialist CIS-FSM exam is the best you can find online.

Page 1 of 2

1. A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

Reactive field service

Internal field service

External field service

Predictive field service

 Loading...

2. When can work order tasks be dispatched?

Parts have been sourced

Field agent is assigned

Customer books an appointment

Dispatch group is assigned

 Loading...

3. Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two)

Type of work not preferred

Skills mismatch

Not a preferred customer

Parts unavailable

 Loading...

4. What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

SLA status

Age of task

Skills

Task windows

Geolocation

 Loading...

5. How are dispatch groups that can be selected from work order tasks filtered?

By Manager

By Location coverage

By Group type

By Group members

 Loading...

6. Agents and managers cannot create knowledge articles from Community questions.

True

False

 Loading...

7. Information about a customer’s service contract is found in Knowledge.

False

True

 Loading...

8. From what places in SN can an agent create a case? (Choose three.)

Customer Service Application

Contact

Account

Chat

 Loading...

9. What are the conditions that matching rules are based on? (Choose two.)

Agent resources best suited to work on a case

Specific routing rules

Filters set up in advanced work assignment

Specific case attributes

 Loading...

10. Predictive Intelligence improves Case management by:

Predicting what values should have gone into empty fields in historical records

Reducing the number of records needed to accurately predict a value

Replacing legacy routing rules

Predicting Case values without manual intervention

 Loading...

Page 2 of 2

11. Which of the following is a condition for matching rules?

Agent domain

Assignment

Switching

Specific case attributes

 Loading...

12. What do blue circles in the timeline of a case form represent?

Note

State

Activity

Comment

 Loading...

13. Predictive Intelligence improves triage quality by eliminating the guesswork.

Predictive Intelligence supports which of the following decisions? (Choose two.)

Case Escalation

Case State

Case Categorization

Case Prioritization

 Loading...

14. Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

Apply Role by Customer

Auto Assessment

Change Update to Close

Update Case Entitlement

 Loading...

15. What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

Define the Business Pain Points

Provide consistent service to customers

Have a clear understanding of the use cases

Define the number of hours needed to develop the associated requirements

Implementation is only as good as the underlying process

 Loading...

16. What should be emphasized when designing solutions? (Choose three.)

Minimize customizations

Focus Out-of-the-box functionality

Design for Scalability

Mobile friendly functionality

 Loading...

17. What role does the Engagement Manager play before the Workshop? (Choose two.)

Project Manager

Acts as intermediary

Provides answers to technical problems

Assists with technical requirements

 Loading...

18. What should be part of the pre-engagement collateral?

Frequently Asked Questions (FAQ)

Scoping Guide

Customer Service roles template

Stock Keeping Unit (SKU) and pricing sheet

 Loading...

 Loading...