ServiceNow CIS-HAM Certified Implementation Specialist – Hardware Asset Management Online Training
ServiceNow CIS-HAM Online Training
The questions for CIS-HAM were last updated at Aug 04,2025.
- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Aug 04,2025
Which catalogs support the request and procurement process? (Choose three)
- A . Product Catalog
- B . Vendor Catalog
- C . Asset Catalog
- D . Service Catalog
- E . Procurement Catalog
A component is considered an IT asset when you want to: (Choose three)
- A . Manage its procurement
- B . Know its relationships to a business service
- C . Track its operational information
- D . Track its incurred costs
- E . Manage its maintenance contracts
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two)
- A . Replacement parts
- B . Storage costs
- C . Maintenance agreements
- D . Warranty costs
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- A . Extend date
- B . Renew date
- C . Expire date
- D . Start date
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
- A . Coalesce
- B . Consolidate
- C . Unique identifier
- D . Unique source
- E . Unique target
- F . Combine
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three)
- A . New hardware assets found by audits
- B . Hardware models up for end of life
- C . Hardware nearing end of warranty
- D . Active stock rules
- E . Open asset audits
- F . Requests that require sourcing
You may adjust a contract when it is in which of the following states? (Choose two)
- A . Active
- B . Extended
- C . Canceled
- D . Expired
- E . Renewed
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three)
- A . Create consumable asset
- B . Don’t create assets
- C . Merge CI
- D . Leave to category
- E . Create assets
How often are the tabs in the Hardware Asset dashboard updated?
- A . Daily based on scheduled job
- B . Hourly
- C . In real time
- D . Every 15 minutes
Which of the following are valid substates of the Retired state? (Choose four)
- A . Disposed
- B . Donated
- C . Vendor Credit
- D . Destroyed
- E . Pending Disposal
- F . Sold
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