ServiceNow CIS-CSM Specialist – Customer Service Management Exam Online Training
ServiceNow CIS-CSM Online Training
The questions for CIS-CSM were last updated at May 09,2025.
- Exam Code: CIS-CSM
- Exam Name: Specialist - Customer Service Management Exam
- Certification Provider: ServiceNow
- Latest update: May 09,2025
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
- A . Manage requests
- B . Execute assigned tasks
- C . Close work orders
- D . Manage cases
- E . Manage assets
Information in the Case Field ‘Contact’ is copied to which Incident Field?
- A . Contact
- B . User
- C . Customer
- D . Caller
How many active OpenFrame configurations can you have on an instance?
- A . 2
- B . Unlimited
- C . 1
- D . 3
What are common types of application record data that are imported during a CSM data migration? (Choose two.)
- A . Knowledge Article
- B . Accounts
- C . Chat
- D . Case
Which are the key self-service functions of the Customer Support Portal? (Choose three.)
- A . Community
- B . Knowledge Base
- C . Open An Incident
- D . Service Catalog
Which of the following are channels? (Choose two.)
- A . Contacts
- B . Web
- C . Chat
- D . Article
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
- A . Open an incident
- B . Viewing knowledge articles
- C . Live chat
- D . Consumer self-registration
The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)
- A . Web
- B . Social
- C . Chat
- D . Email
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