C_C4H510_04

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.A . Determining fine-tuning settingsB . Controlling responsibilityC . Controlling validity of the service catalogD . ReportingE . Determining service level assignmentsView AnswerAnswer: C,D,E

When should you use the templates provided in the Data Workbench?A . When the Mass Change Account Data tool is usedB . When customer data needs to be loaded quicklyC . When there is unstructured legacy dataD . When data volume is lowView AnswerAnswer: D

Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.A . TicketB . VisitC . Maintenance planD . ContractView AnswerAnswer: A,D

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.A . Web service message monitoringB . Custom reportsC . Interactive dashboardsD . Standard reportsE . Inner join data sourcesView AnswerAnswer: A,B,D

Depending on defined conditions, the status of the ticket needs to be set to escalated . Which tool is suitable for this?A . Workflow ruleB . Activity plannerC . Activity listD . Visit plannerView AnswerAnswer: A

Which feature is used to limit values in a drop-down list?A . Extension fieldsB . AdaptationC . PersonalizationD . Code list restrictionView AnswerAnswer: D

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.A . Set the access rights to edit.B . Set the read and write access to restricted.C . Set the read access to restricted.D . Set the access rights...

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?A . Countries, business processes, integrationsB . Countries, data workbench, form templatesC . Countries, workflow rules, integrationsD . Countries, business processes, business usersView AnswerAnswer: A

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.A . Full AccessB . UnrestrictedC . RestrictedD . No AccessE . Define Specific RestrictionView AnswerAnswer: B,C,D

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.A . FSMB . Time recordingC . Manual RoutingD . MRSE . Activity PlannerView AnswerAnswer: B,D,E