C_C4H510_04

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.A . You can add custom fields in data sources and reports.B . With the Dashboard Designer, KPIs can be joined to a new data source.C . With the mashup approach,...

Which feature in user interface maintenance can be used to control the values of custom fields?A . Activation scoping item in administrationB . PersonalizationC . Usage of restriction rulesD . Code list restrictionView AnswerAnswer: B

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.A . Web service URLB . Data source IDC . UsageD . NameE . DescriptionView AnswerAnswer: B,C,D

To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.A . Maintenance planB . AppointmentC . Installed baseD . TerritoryView AnswerAnswer: A,C

Which of the following actions are necessary to successfully use installed bases in service tickets? Note: There are 2 correct answers to this question.A . At least one service object needs to be assigned.B . A service contract is active.C . A customer needs to be assigned.D . Address mismatches...

What is required to set up the organizational structure correctly?A . The root node/uppermost node must be defined as a service organization.B . The root node/uppermost node must be defined as a company.C . The root node/uppermost node must be defined as a sales organization.D . The root node/uppermost node...

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.A . You can use a console to write SQL statements.B . You can add custom fields in data sources and reports.C . You can access data base and check raw...

For which element do you maintain attributes such as password and security policy?A . EmployeeB . Business roleC . Business userD . Service agentView AnswerAnswer: C

When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product?A . Registered productB . Installed baseC . Service contractD . Service warrantyView AnswerAnswer: A

Which key user features allow you to change field properties on the SAP Service Cloud Ul?A . Code list restrictionB . Workflow rulesC . AdaptationD . MashupView AnswerAnswer: C