How do you configure assignment routing to review warranty service requests?

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service.

How do you configure assignment routing to review warranty service requests?
A . Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
B . Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
C . Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D . Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Answer: A

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