A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types.

A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types.

Select the case lifecycle design that satisfies this requirement.
A . Add a user view for requesting information to the Select Account Type assignment.
B . Add an optional action to the stage that contains the Select Account Type assignment.
C . Add a case-wide optional action.
D . Add a router to the Select Account Type assignment.

View Answer

Answer: B