Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?A . AgentsB . Queues ActivityC . Skills PerformanceD . InteractionsView AnswerAnswer: C Explanation: Reference: https://help.mypurecloud.com/articles/skills-performance-view/
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)A . Review interactions in which an agent’s performance varies significantly...
How is an Incoming Call represented in reports?A . InboundB . IncomingC . OfferedD . Calls ReceivedView AnswerAnswer: A Explanation: Reference: https://help.genesys.com/pureconnect/mergedprojects/wh_rh/desktop/account_code_call_detail_by_date_report.htm
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for.
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for.A . 14 daysB . 90 daysC . 7 daysD . 30 daysView AnswerAnswer: A Explanation: Reference: https://help.mypurecloud.com/articles/troubleshoot-reports/
Select the available templates for adding widgets to a performance dashboard. (Choose four.)A . Agent StatusB . GridC . TextD . MetricE . InteractionF . ChartView AnswerAnswer: A,C,D,F Explanation: Reference: https://help.mypurecloud.com/articles/add-and-edit-performance-dashboards/
Which of the following statements are true? (Choose three.)A . A queue report only counts interactions handled by an agent.B . An Abandon is an interaction that disconnects before an agent handles it.C . An agent-based report counts any interactions an agent worked with.D . Each report contains a pre-defined...
Which of the following reports are aggregated daily? (Choose two.)A . Agent Metrics Export ReportB . Agent Metrics ReportC . Agent Login-Logout Details ReportD . Agent Quality Details ReportView AnswerAnswer: B,C
How can we monitor the real-time statistics for all queues?A . Performance > Queues ActivityB . Performance > My Queues ActivityC . Performance > Queues PerformanceD . Performance > QueuesView AnswerAnswer: A Explanation: Reference: https://help.mypurecloud.com/articles/queues-activity-summary-view/
Which definition matches the performance view for Dashboard?A . It is used to monitor real-time contact center metrics.B . It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACD . It is used to view real-time and historical metrics,...
What will happen if too many reports run at the same time?A . Reports run successfullyB . Reports will fail to runC . Partial Reports will runView AnswerAnswer: B Explanation: Reference: https://help.mypurecloud.com/articles/troubleshoot-reports/