Which of the following statements are true? (Choose three.)

Which of the following statements are true? (Choose three.)
A . A queue report only counts interactions handled by an agent.
B . An Abandon is an interaction that disconnects before an agent handles it.
C . An agent-based report counts any interactions an agent worked with.
D . Each report contains a pre-defined set of metrics.
E . Reports can be created and then configured.

Answer: B,D,E

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