Where in Avaya Breeze ™ do you set/check the User ID for Restful TLS authentication?

A customer reports that they cannot place WebRTC calls. You discover there is a problem with communication between Avaya Breeze ™ and the Avaya Aura® Media Server (AAMS). Where in Avaya Breeze ™ do you set/check the User ID for Restful TLS authentication?A . Use the System Manager (SMGR) web...

February 3, 2023 No Comments READ MORE +

Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)?

Considering the message flow to an Avaya Aura® Contact Centre (AACC) Agent Desktop, which protocol is used to communicate between Avaya Aura® Communication Manager (CM) and Avaya Aura® Application Enablement Services (AES)? A. WCF B. ASAI/TSAPI C. DMCC/TSAPI D. TR87View AnswerAnswer: C Explanation: Reference: https://www.avayA.com/en/documents/avaya-aura-application-enablement­services---uc4303.pdf

February 1, 2023 No Comments READ MORE +

Which Discipline in 8D Methodology describes the action of the Network Administrator?

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past. Which Discipline in 8D Methodology describes the action of the Network Administrator?A . D4 B. D3 C. D2 D....

February 1, 2023 No Comments READ MORE +

How can this problem be fixed?

When a customer calls voicemail to retrieve their messages they hear “Hello, to access your mailbox…” instead of the users named followed by “please enter your password…”. After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura® Messaging (AAM) is not able to identify...

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Which port should you use to connect to the SBC using an SSH client?

You are trying to connect to the Avaya Session Border Controller (SBC) using the SSH client. After several attempts you cannot do it and realize that it is because you are using the wrong port. Which port should you use to connect to the SBC using an SSH client?A ....

February 1, 2023 No Comments READ MORE +

What is the way to check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?

What is the way to check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?A . Using Avaya Aura® System Manager (SMGR) Navigate to Elements > Engagement Development Platform > Server Administration, and read the Version displayed. B. Using Avaya Aura® System Manager (SMGR) Navigate to Elements...

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Which URL must be used to access the AAMS web page?

A technician is trying to access the Avaya Aura ® Media Server (AAMS) after receiving a troubleshooting ticket. After failing to enter the system using different web browsers, the technician realizes the incorrect URL was being used. Which URL must be used to access the AAMS web page?A . https:...

January 31, 2023 No Comments READ MORE +

Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?

Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?A . It is not anchored on the Avaya Aura® Media Server. B. It is anchored on the Avaya Aura® Media Server if using SIP agent. C....

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In Avaya Aura® Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?

In Avaya Aura® Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?A . sysstatus B. vmstat C. appstat D. statappView AnswerAnswer: D

January 30, 2023 No Comments READ MORE +

What needs to be changed in SBCE to make this happen?

Incoming SIP Trunking calls from Service Provider to Session Manager are failing because Avaya Session Border Controller for Enterprise (SBCE) is not sending a domain name in the TO, FROM and REQUEST headers. What needs to be changed in SBCE to make this happen?A . In SBCE GUI, navigate to...

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