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Agent’s Skills are added, modified or removed in which Genesys application?
Agent’s Skills are added, modified or removed in which Genesys application?
A . CC Pulse
B . WFM web
C . SCI
D . Genesys Administrator
Answer: C
Explanation:
Reference: http://docs.genesys.com/Special:Repository/gd76rn.html?id=8a0e52d0-b8ad-4a97-91fe4ecad5c3418c
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