What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period? (Choose three.)

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period? (Choose three.)A . Change the skill levels in WFM Configuration UtilityB . Disable Skills in WFM Configuration UtilityC . Remove the Login ID in Genesys...

How is the notification performed?

Alerts in the Performance module are notifications that occur when pre-configured thresholds are reached. How is the notification performed?A . Through EmailB . Through a Configurable EventC . By displaying the word "ALERT" with no audible signalD . By displaying the word "ALERT’ with audible signalE . Through audible signal only View Answer Answer:...

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?

When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?A . Workforce ManagementB . Outbound ContactC . Universal RoutingD . Solution Reporting View Answer Answer: A Explanation: Reference: http://docs.genesys.com/Documentation/Composer/8.1.3/Help/RoutingFAQs...