What resource do these statements describe?

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?
A . Common Services Data Model (CSDM)
B . Information Technology Service Management (ITSM)
C . Configuration Management Database (CMDB)
D . Information Technology Infrastructure Library (ITIL)

View Answer

Answer: A

Explanation:

Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sbr-servicenow-common-service-data-model.pdf