When the caller reaches VDN 3030, what is the active VDN?

A call enters the system on VDN 3005. The Allow VDN Override is set to no on VDN 3005. The caller chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VDN 3030.

When the caller reaches VDN 3030, what is the active VDN?
A . 3005
B . 3030
C . 3010
D . 3020

View Answer

Answer: A

Explanation:

Reference: https://www.tek-tips.com/viewthread.cfm?qid=1585546