What approach should you suggest?

exams CIS-ITSM V1 CIS-ITSM exam 0 Comments

Your customer needs help defining Category values for the Problem records.

What approach should you suggest? (Choose two.)
A . Re-use existing categories from legacy systems
B. Define categories based on the customer’s CMDB classes
C. Re-use existing categories from incident management
D. Define categories based on ITIL problem taxonomy

Answer: BC